HCA / Reception Administrator
We would like to employ a positive, energetic, kind and helpful person with excellent clinical, communication and customer service skills for our busy surgery in Chapel-en-le-Frith.
The role will be split between working as a Health Care Assistant in a clinical environment and as a Reception Administrator dealing with patient queries and administration.
Hours and wage negotiable and dependant on experience
- HCA role - Working under the direct supervision of the senior practice nurse and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant role will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care with the highest level of customer service and kindness.
- Rec/Administrator role - Duties may be varied from time to time under the direction of the office manager/practice manager, dependent on current and evolving practice workload and staffing levels.
Closing Date: 30th June 2019.
To apply please fill out the attached application form and return to the Practice Manager Samantha.email@example.com.
Please do not submit a CV.
We would like to reply to all applicants, but if we receive a large volume it may not be possible and if you have not heard from us a week after the closing date then unfortunately you would not have been successful. We do thank you for your time and interest.
If you have any queries, please contact Samantha Todd.
HCA Job Description Application Form HCA / Admin
***Improving Patient Access Across Chapel and the High Peak***
As part of a national initiative to improve patient access to primary care services, Thornbrook Surgery patients will soon be able to access GP and Nurse appointments up till 8pm on weekdays and on Saturday, Sunday and Bank Holiday mornings, at practices across Buxton and High Peak.
Appointments at Thornbrook will be available every Monday evening, and appointments will also be available to our patients on other weekday evenings elsewhere (details below) and on weekends in either Buxton or New Mills.
To book an appointment, please contact your surgery on 01298 812 725.
Appointments will be available at the following times (starting week commencing September 24th):
- Mondays from 6pm – 8pm at Arden House Surgery (New Mills) and Thornbrook Surgery (Chapel)
- Tuesdays from 6pm – 8pm at Buxton Medical Practice (Buxton) and Goyt Valley Medical Practice (Whaley Bridge)
- Wednesdays from 6pm – 8pm at Elmwood Medical Centre (Buxton) and Sett Valley Medical Centre (New Mills)
- Thursdays from 6pm – 8pm at Stewart Medical Centre
- Fridays from 6pm – 8pm will be offered between the practices listed above on a rotation basis. Please check our website or call the surgery for information on which surgery is on duty.
Please note – these appointments will NOT be available to book online, they must be booked by phone through your own surgery.
For further information about who is open on what night see the below link to the North Derbyshire Federation's website page:
Closed for training 2nd Wed' of month
The surgery is closed for training on the afternoon of the 2nd Wednesday of each month.
Blood clinic (drop-in)
This clinic is run by our Health Care Assistants on a Monday, Wednesday & Friday (8:30am - 12pm).
Hay fever Self Treatment Recommendations
Hay fever season - please see self treatment recommendations: Hay Fever Recommendations Link
24 Hour Phone Access - Patient Partner is here!
A new exciting phone system with ‘around the clock’ telephone appointment booking has been installed at Thornbrook Surgery.
Patient Partner is a system that will allow patients to book, cancel, check or change nursing appointments at any time, night or day using their telephone.
Patient Partner will help our practice to:
- Extend reception opening hours
- Ease the pain of early morning congestion
- Manage, improve and ease telephone access
- Promote and administer nursing appointments for seasonal/specific clinics
“I like the fact that Patient Partner gives our patients the ability to manage their appointments 24 hours a day.”
Suzanne Ayles – Practice Manager
Repeat prescriptions no longer available via phone
In July the surgery will be moving away from accepting repeat prescriptions over the phone. This is to ensure that our phone lines are free for those requesting medical care. Unless you are housebound please use the following methods for ordering repeat prescriptions:
Late opening times
The surgery provides extended opening times on a Monday morning (open at 8am) and evening (open till 8pm). We have also extended our opening hours on a Thursday (open till 7pm). This starts from Thursday 2nd September.
Removal of MenC
The infant dose of meningococcal C (MenC) vaccine, given at twelve weeks of age, will be removed from the routine vaccination schedule and should no longer be given from 1st July 2016.
Although MenC is a serious illness caused by the C strains of meningococcal bacteria, the success of the MenC vaccination programme means that there are almost no cases of MenC disease in infants or young children in the UK. Vaccine programmes are regularly monitored and adapted to ensure they give your baby the best protection, when they need it most.
All children will continue to be offered a combined Hib/MenC vaccine when they reach one year of age. This, along with the adolescent MenACWY vaccination, will help to provide protection across all age groups including infants and children.
What do I need to do now to make sure my baby is protected against meningitis?
You don’t need to do anything – the changes to the MenC programme will automatically take place on 1st July 2016.
What vaccines will my baby have to protect against meningitis?
Your baby should have their MenB vaccines at eight and sixteen weeks of age and they should have their Hib/MenC vaccine and another dose of MenB when they reach one year of age.
If you have any queries, please contact the practice directly.
Average GP earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Thornbrook Surgery in the last financial year was £49,975.86 before tax and National Insurance. This is for 5 part time GPs and 1 full time GP who worked in the practice for more than six months.
Online Services Available!
You can now book your appointments and order repeat prescriptions 24 hours a day. To benefit from this easy to use service please register using the 'New Patients' button, then 'on-line registering'. Or by pressing the 'Appointments' icon at the bottom of the home screen. Then press 'Register'.
Patient Cold Calling Issue
Police forces have become aware of a fraud circulating targeting elderly and vulnerable members of the community. Some people have received telephone calls from a caller who purports to be from a GP surgery and asks for an appointment to discuss the persons health or mobility needs. During the appointment, the older person is persuaded to buy mobility aids which are either unnecessary or inappropriate and always expensive.
If you receive a call like this, please check with your GP surgery first before agreeing to a visit.
Welcome to Thornbrook Surgery
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Do you have difficulty in hearing?
You might also wear a hearing aid.
Are we aware of any hearing difficulty you may have?
Would you like to use the hearing loop we have available at both Chapel and Chinley?
We recognise that if the team at Thornbrook are not aware of any hearing difficulty you have we may cause frustration and distress when you contact us.
It would be really helpful if you could inform a member of the reception team at your next visit, or by a note or e-mail about any hearing difficulty. We will put a reminder in your medical records so that the healthcare team will do their best to communicate with you more effectively.
Breast Feeding Support Groups
Please visit the page on "Further information" for details of local breast feeding support sessions.
Making our computer systems work for you
This is Thornbrook Surgery’s statement of intent to commit to the work we will be carrying out on our computer system.
Thornbrook Surgery is committed to developing its computer system in a way that makes it compatible with the NHS system and more easily accessible to patients. Already for those patients who have registered for the services, you are able to book appointments and order prescriptions on-line. If you want to offer feedback to the surgery you can do this on the website at the “contact details” section. Three recent developments, that we have worked on and will continue to do so, are outlined briefly below:
Thornbrook currently ensures that daily updates to relevant patients are made to the Summary Care Records.
- To ensure medical data relating to newly registered patients is available promptly, Thornbrook operates a facility where if compatible with another surgeries computer system patient records can be transferred quickly in a safe and encrypted way.
- Patient access to their GP record. The practice currently offers this system for medication. The practice has a timetable in place to extend the range of information available in this format.
- By 31 March 2016 you will be able to access details about not only your medication, but allergies, adverse reactions via your computer record.
Not all patients are aware of other services available to them, especially when the surgery is closed e.g. dialling 111 or visiting NHS Direct www.nhsdirect.nhs.uk for advice that is just a click away.
Statement of Purpose
The practice GPs, Practice Nurses and support staff are all committed to providing a high quality, safe and effective primary care service within a suitable environment. We aim to create a partnership which encourages patients and health care professionals to work together encouraging mutual respect, holistic care and continuous learning and training.
We are committed to improving clinical governance and evidence based practice and strives to provide monitored, audited and continually improving healthcare services. We are focused on safeguarding both children and adults.