“You said ……….. We did ………… The outcome was ………”
You said..that more patients now use mobile phones, devices and email for communication
We did… launched a campaign to register patients for online services as part of the registration for this collected mobile phone numbers and email address.
The outcome was ……up to date contact information for patients with more ways for the practice to communicate information to patients (eg. Flu Clinic dates).
You said..that the flu clinic dates could have been more widely communicated
We did… produced a banner which was displayed in the market place, put posters on lampposts in Chapel-en-le-Frith and Chinley, placed posters in local supermarkets, pharmacies, post offices and other shops. Used SMS messaging to communicate to groups of patients.
The outcome was …… this is still work in progress and whilst the flu clinics for 2014 were more widely publicised than before it has been agreed to increase this for 2015 with lamppost posters in the surrounding villages.
You said..you liked the new website but it would be helpful to have more information regarding appointments and roles
We did… continued to develop the website and investigate the best way to communicate the appointment system to patients.
The outcome was …… this is still work in progress and is to be further developed as part of priority 1 from this year’s report.
You said..you would like the Patient Participation Group to improve links with the local community
We did… The practice contacted the local high school and college with a view to recruiting some students on to the Patient Participation Group, unfortunately there was not any interest in this venture at the time
The outcome was …….this area is still a focus and will be worked on through 2015 by the Patient Participation Group as part of priority 3 from this year’s report.
In addition to these improvements from the survey, there were other areas that patients had raised in the ‘Extra Information’ area of the survey. Several of these ideas are under consideration or have been implemented. These include:
Plans to improve the pavement access to the surgery are currently being reviewed - the aim being to connect the pavement to the surgery path as patients currently have to step onto the car park to access the surgery.
With the above, consideration of a bike rack or similar for those who cycle to the surgery.
Increased promotion of the hand sanitizer gel at the Thornbrook and Chinley sites.
The Patient Participation Group continues to be heavily involved in meetings across the High Peak and Derbyshire. These include public consultations such as the Healthier Together program and meetings held with patient representatives from the other surgeries in the High Peak.