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Practice Management

Alistair Rogerson

Practice ManagerAlistair Rogerson

Alistair is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology.

The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

If you have a concern, or query that you feel needs to be brought to the practice manager's attention, please contact Alistair directly on: alistair.rogerson@nhs.net.

Gill Francis

Business Manager

Gill is involved in managing all business aspects of the practice and the organisation's finances.

Reception

Andrea Price

Office Manager

Andrea Price

Andrea supports the reception team and schedules the workloads to ensure that patients receive the highest levels of customer service and communication.

Andrea can be contacted on admin.thornbrook@nhs.net

Reception / Administration

Our support team provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Lisa Amesbury

Lisa Amesbury

Lisa works alongside Ann to provide secretarial support to the practice's Doctors.

Ann Baker

Ann, works alongside Lisa to provide secretarial support to the practice's Doctors.Ann Baker

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