Online Access to GP Services

**COVID-19 Update**

On the 1st April 2020, guidelines for allowing patients Online Access to GP Services changed. You may have received a letter in the post or a phone call asking if you would like to re-verify your account and update your access so you can view your medical history. The deadline for re-verification has been extended to 1st September 2020 due to the current pandemic. If your form is not received by this date, your account will be closed. Due to this, processing time of application forms may be a little longer than usual.

As we are not currently allowing patients into the building without an appointment, you can send your form and supporting information to us in the following ways:

All confidential information will be confidentially destroyed after processing.

Patients registered with us at Thornbrook Surgery are able to access GP services online, including booking nurse appointments, ordering repeat prescriptions and viewing your medical history. 

To register for access to our GP online services, you need to fill in a request from and provide photo ID (e.g. passport, driving licence or bus pass) and proof of address (such as a bank statement or utility bill). Please ensure you tick all the services that you want to use, and read the terms and conditions on the information leaflet provided with the request form.

Once you have signed up, we aim to process your request within 10 days. We will send you an E-mail with your unique linkage key, the practice "ODS" code and an account ID, together with instructions on how to logon to your chosen service provider.  

Proxy Access

Since April 2020, we are now able to allow a proxy user to oversee someone else's records, e.g. a parent and child. See the flow chart below to check which forms and supporting information we will require. The proxy user (e.g. parent) must have a valid account also as your profile will be attached to their profile.

Which form should I fill in?

Form A - Application for online access to medical record

Form B - Application for online proxy access to medical a record

Form C - Consent to proxy access

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