Patient access to online record


Patient Access Log In


Patient Access

Patients registered with us at Thornbrook Surgery are able to access GP services online, including booking nurse appointments, ordering repeat prescriptions and viewing your medical history. 

To register for access to our GP online services, you need to fill in a request from and provide photo ID (e.g. passport, driving licence or bus pass) and proof of address (such as a bank statement or utility bill). Please ensure you tick all the services that you want to use, and read the terms and conditions on the information leaflet provided with the request form.

Once you have signed up, we aim to process your request within 10 working days. We will send you an E-mail with your unique linkage key, the practice "ODS" code and an account ID, together with instructions on how to logon to your chosen service provider. 


Proxy Access

Since April 2020, we are now able to allow a proxy user to oversee someone else's records, e.g. a parent and child. See the flow chart below to check which forms and supporting information we will require. The proxy user (e.g. parent) must have a valid account also as your profile will be attached to their profile.

Which form should I fill in?

Form A - Application for online access to medical record.doc

Form B - Application for online proxy access to medical a record.doc

Form C - Consent to proxy access.doc

Information about a software issue that prevented documents from being visible to patients.

We understand that some of our patients may have been unable to view certain documents (e.g. letters from the hospital) when using online services due to a software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved; any new documents added to your electronic GP health records will be visible and it may take up to a month for older, affected documents to become visible.  

Your GP team will have been able to access the letters, so your care will not have been affected during this time.